Booking, Deposit & Payment Policy

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Booking Your Event

Your event date is not secured until:

1. We have discussed your event and provided a written quote/proposal, and

2. You have paid the required deposit and received a confirmation from us.

Bookings are handled on a first-come, first-served basis.

 

Deposits

• A non-refundable deposit of 50% of the total estimated invoice is required to secure your event date.

• The deposit will be applied to your final invoice.

• If the deposit is not received by the agreed date, the date may be released to other clients.

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Final Payment

• Final payment (remaining balance) is due 7 days after the event date, unless otherwise stated in your proposal.

• For last-minute bookings, full payment may be required at the time of booking.​

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We accept the following payment methods: bank, Zelle, paywall, cash, and check

Additional Charges.

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Your final invoice may include:

• Additional guests beyond the original quote (if agreed).

• Extra staff hours if the event runs longer than planned.

• Rentals (plates, glassware, linens, etc.), if provided by us.

• Travel fees, if applicable, for locations outside our standard service area.

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Any additional charges will be discussed with you whenever possible and added to the final invoice.

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3. Cancellation & Refund Policy

Title: Cancellation & Refund Policy

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We understand that plans can change. However, because we purchase ingredients and schedule staff in advance, the following cancellation terms apply.

Client Cancellations

If you need to cancel your event:

 

• More than 30 days before the event:

  • Your deposit is non-refundable, but any additional payments made may be refunded or credited, minus any non-recoverable costs (e.g., special orders, rentals).

 

• 30–7 days before the event:

  • Deposit is non-refundable.

  • Up to 50% of the remaining balance may still be due, depending on costs already incurred.

• Less than 7 days before the event or no-show:

  • 100% of the total invoice is due and non-refundable.

 

Rescheduling

If you wish to reschedule instead of cancel:

 

• We will do our best to accommodate a new date, subject to availability.

• If you reschedule more than 7 days before the event, we may be able to apply your deposit to the new date.

• Short-notice rescheduling may be treated as a cancellation, depending on costs already incurred.

 

Cancellations by Us

In the unlikely event that we must cancel due to illness, emergency, or circumstances beyond our control:

 

• We will notify you as soon as possible.

• You will receive a full refund of any amounts paid, including the deposit, or the option to reschedule if possible.

• We are not responsible for any additional costs incurred by you (such as other vendors, rentals, etc.).​